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Terms and Conditions for Your bolabareng Account

These terms set out the rules that apply when you open and use your bolabareng account — covering deposits via DANA, OVO, and GoPay, how we handle your data, and what you can expect from the lobby.

DANA, OVO, GoPay coveredIndonesia-eligible regionsAccount wallet rulesFair use policySupport contact included
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bolabareng Terms and Conditions for Your bolabareng Account
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How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available around the clock through the channels below. We handle account and policy questions separately from general lobby help — for terms-related queries, use the live chat or email path so we can route it to the right team. Response times vary by channel but we aim to acknowledge every terms-related message within one business day.

Live Chat Open the chat widget from any page in your account dashboard. Live chat is available at all hours and is the quickest path for urgent terms or account-access questions. Have your registered e-wallet number ready to verify your identity.
Email Support Send detailed terms queries to our support email address listed in your account settings page. Email is the right channel when you need a written record of the exchange — for example, when requesting a copy of your data or…
Account Help Centre The Help Centre inside your account area covers common terms questions — account limits, wallet verification steps, and how to update your registered DANA, OVO, or GoPay details. Check there first before contacting the live team.
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How We Protect Your Account and Data

Security and transparency around your personal data are built into how bolabareng operates. We use SSL encryption across every page, including the payment flow when you link your DANA, OVO, or GoPay wallet. Below are the six areas where we take specific steps to keep your account and information safe — and what you can do on your end to stay in control.

Data Storage

We store only the account information needed to run your wallet, verify your identity, and process transactions through DANA, OVO, or GoPay. We do not sell your personal data to third parties.

Cookie Use

We use cookies to keep you logged in during a session and to remember your lobby preferences — game category, language, and payment method.

Account Security

Your account is protected by a password and, where enabled, an OTP sent to your registered mobile number. Never share your OTP with anyone — our support team will never ask for it.

Data Retention

We retain your account records for as long as your account is active and for a period after closure, as required by the applicable rules in eligible regions.

Your Rights

You have the right to access, correct, or request deletion of the personal data we hold about you. To exercise any of these rights, contact us through the email support channel with your registered account detail.

Policy Changes

When we update these terms or our data practices, we post a notice on the platform and send a message to your registered contact. Changes take effect after the notice period.

Common Questions About These Terms

Below are the questions we get most often about how these terms apply to your account — covering eligibility, payment rules, data rights, and what happens when something goes wrong. If your question is not here, reach us through live chat or email and we will give you a direct answer.

These terms apply to every person who opens an account on bolabareng. Access is available only where local law in your region permits it. If you are in a region where the service is not available, you are not eligible to create or use an account, and any account opened in breach of this rule may be closed.

Yes. We update the terms when our services or legal obligations change. We notify you via your registered contact detail before a material change takes effect. If you continue using your account after the effective date, that counts as acceptance. You can always request the current version of the terms through email support.

The terms cover all transactions processed through DANA, OVO, GoPay, and bank transfer. Each method has its own clearing process — e-wallet payments through DANA and OVO typically clear quickly, while bank transfers may take longer depending on your bank's processing schedule. Always confirm the transaction in your wallet history before assuming it has cleared.

If a deposit via DANA, OVO, or GoPay does not appear in your account wallet within the expected window, first check your e-wallet transaction history to confirm the transfer was completed. If the deduction shows on your e-wallet but not on your bolabareng wallet, contact live chat with the transaction reference number and we will investigate.

Yes. You are responsible for every action taken under your login — including bets placed, withdrawals requested, and wallet changes made. If you believe someone has accessed your account without your permission, contact support immediately and change your password from the security settings tab. We will review the account activity on request.

We may suspend or close an account without prior notice if we detect a breach of these terms — including fraud, multiple accounts, or misuse of the payment system. If your account is suspended and you believe it was an error, contact us via email with your account detail and we will review the decision within a reasonable timeframe.

Send a data access request to our support email address listed in your account settings. Include your registered account detail and the specific data you want to see. We will respond with the relevant records within the timeframe applicable to your region. We do not charge a fee for standard data access requests.

We keep your account records for a period after closure as required by the rules applicable to eligible regions. After that retention period, personal data is removed from our active systems. You can request the specific retention period for your region through email support, and you can also ask about early deletion where local law allows it.

Contact us through live chat for quick disputes, or through email if you need a written record of the exchange. Provide your account detail, the transaction reference if relevant, and a clear description of your concern. We review disputes in the order they are received and aim to give you a full response within one business day for straightforward cases.

The current version is always available on this page. We update the effective date at the top of the document each time a change is made. You can also request a copy via email support at any time — useful if you need a record of the version that was in effect on a specific date for your account history.

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